Refund policy

🥩 Returns & Refund Policy

At Steak Box Co , we are committed to delivering fresh, high-quality meat products. Due to the nature of our products, our policies are designed to ensure food safety and customer satisfaction.

📦 Returns

Because our products are perishable (fresh meat, frozen items, sausages, etc.), we DO NOT accept physical returns once the order has been delivered.

However, your satisfaction is very important to us.

⚠️ Damaged, Incorrect, or Defective Products

If your order has any of the following issues:

Product in खराब condition (bad condition)
Damaged packaging
Incorrect order
Missing items

You must contact us within 1 hours of receiving your order.

📩 Contact us at: haroldqr25@gmail.com

Please include:

Order number
Clear photos of the product
Description of the issue

Our team will review your case and provide a solution.

💸 Refunds

If your case is approved, we may offer one of the following:

Full or partial refund
Product replacement
Store credit

Refunds are processed within 3 to 7 business days to the original payment method.

🚫 Non-Eligible Cases

Refunds will not be issued in the following cases:

Product partially or fully consumed
Claims made after the 24-hour window
Improper handling after delivery (broken cold chain by the customer)

❄️ Customer Responsibility

It is the customer’s responsibility to:

Inspect the order upon delivery
Refrigerate or freeze products immediately
Follow proper storage guidelines